District Manager

Roles and Responsibilities: Responsible for efficiency of Operations of 108/112 Ambulances in the assigned Cluster, comprising 3-4 districts. Ensure effective utilization & engagement of human resources in the Region and provide leadership to the team of EMEs and 100-120 ambulance staff in the various districts of the region. Develop and Implement plans for strengthening interface with the Partners in the region & play a key role in expansions and major business plans for the Region besides facilitating periodical meetings with stakeholders. Ensuring SLAs on time, efficiency in resource mobilization including fleet efficiency/serviceability, response times, stakeholder engagement, brand building, leading to better customer satisfaction. Monitoring the cost of operations and approve all expenses related to operations within the authorized limits, including employee expenses & OT. Interface with media with regard to operations in the Region. Develop a comprehensive plan to create awareness, like Contact programs, advertisements, organizing beneficiary meets, etc. Responsible for all activities related to fleet. Review vendor development, timely repair of vehicles, timely schedule servicing, optimal uptime, and optimal fuel utilization. Handling operations issues and escalations from key stakeholders in the District. Responsible for handling maximum emergencies possible in the assigned territory through the optimum utilization of available resources through proper manpower planning & positioning, better fleet management to ensure maximum uptime of ambulances. Effectively manage and motivate field manpower for smooth operations. Ensure cordial relations with the Media, conduct Press meets periodically and ensure optimal media coverage about 108 services in the assigned area of operations. Develop comprehensive plans to conduct EM training programs in the assigned territory. Responsible for conducting brand awareness campaigns/activities/public engagement activities, presentations, events, co-branding, etc. Desired Candidate Profile: 10+ years of experience in field operations. Strong team management skills.