IT Support --US Shift
VeeTechnologies
Salem, Tamil Nadu, India
Full Time
Work from Office
Night shift
Required skills
L2/L3 Technical Support
US Shift
IT Support
Remote Support
Escalation Management
LAN WAN
Backup and Recovery
IT Infrastructure Support
IT Asset Management
ITIL Framework
Incident Management
SLA Management
Windows System Administration
Perks & benefits
Health Insurance, Cafeteria, Office Cab/Shuttle, Free Meal, Annual Leaves
Job description
Job Title: IT Support Executive. Experience: 4-6 Years. Location: Salem. Employment Type: Full-time. Job Summary: We are seeking an experienced and result-oriented IT Support Executive with hands-on experience in IT infrastructure support, service management, and team leadership. Responsible for managing day-to-day IT operations, leading a team of support engineers, ensuring SLA adherence, driving process improvements, and maintaining secure and efficient IT systems across the organization. Key Responsibilities: Oversee and manage L2 technical support for desktops, laptops, printers, mobile devices, and peripherals. Ensure timely troubleshooting and resolution of hardware, software, OS, and network-related issues. Manage Windows OS, Linux/Mac environments, Active Directory, Microsoft 365, LAN/WAN, Wi-Fi, VPN infrastructure, IT asset lifecycle management, backup, antivirus, patch management, IT security policies, SLA management, vendor coordination, MIS reports, dashboards and audits.
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