International Voice Process Executive
Sutherland
Chennai, Tamil Nadu, India
Full Time
Work from Office
Night shift
Required skills
Customer Support
Excellent Communication in English
Voice Process
International Voice Process
BPO
Call Centre
Customer Service
Job description
Handle customer inquiries and resolve issues through phone calls, emails, or chats in a timely and professional manner. Provide accurate information to customers regarding products/services offered by the company. Meet performance targets for quality, productivity, and key performance metrics while maintaining high levels of customer satisfaction. Collaborate with team members to achieve common goals and objectives. Requirements: Excellent communication skills in English (written and spoken). 1-2 years of experience in BPO/Call Centre environment handling international voice processes. Strong knowledge of customer support principles and practices. Ability to work on rotational shifts including evenings, nights, weekends, and holidays.
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