Customer Success Manager
SEEK Limited
North Sydney, Sydney NSW, Australia
Full Time
Hybrid
Required skills
Customer Success
Customer Adoption
Training Delivery
Consulting
Data Analysis
Recruitment Technology
HR Technology
Stakeholder Management
Product Training
Client Relationship Management
Perks & benefits
Work with a multinational technology company, flexible hybrid working, career development opportunities, professional development programs, performance bonus plan
Job description
SEEK is seeking a Customer Success Manager to drive customer adoption, behavioural change and sustainable growth of product usage across customer segments. The role partners with Sales and Customer Success teams to understand client challenges, deliver training programs, improve product adoption and provide insights back to product teams. Responsibilities include analysing customer data, developing training plans, conducting webinars and workshops, managing stakeholder relationships, supporting recruitment technology adoption and identifying opportunities to improve customer outcomes. The successful candidate will have experience in customer success, training, consulting, stakeholder management and recruitment technology or HR technology environments.
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