SECURITY OPERATION MANAGER

JOB DESCRIPTION: SECURITY OPERATION MANAGER 1. Operations Management • Manage daily operations of security guards, housekeeping staff, supervisors, and other facility personnel. • Ensure deployment of manpower as per client requirements and contractual obligations. • Monitor attendance, shift scheduling, relievers, and workforce productivity. • Conduct regular site inspections and operational audits. • Ensure uninterrupted service delivery at all client locations. 2. Client Relationship Management • Act as the primary point of contact for clients. • Conduct regular client meetings and resolve operational issues promptly. • Maintain high levels of customer satisfaction. • Ensure timely submission of reports, invoices, and compliance documents to clients. 3. Manpower Management • Coordinate recruitment and deployment of security and facility staff. • Conduct induction and on-the-job training. • Monitor employee discipline, grooming, and performance. • Handle grievances, absenteeism, attrition, and employee engagement. 4. Compliance & Documentation • Ensure compliance with all applicable labour laws and statutory regulations. • Monitor compliance related to: o EPF o ESI o Minimum Wages o Bonus o Gratuity o Contract Labour (Regulation & Abolition) Act o Shops & Establishment Act o Private Security Agencies (Regulation) Act (PSARA), where applicable • Maintain all statutory registers and site documentation. • Coordinate labour inspections and client audits. 5. Security Operations • Ensure security personnel perform duties as per SOPs. • Conduct surprise inspections and security audits. • Investigate incidents and submit detailed reports. • Ensure proper maintenance of occurrence books, visitor records, gate passes, and incident registers. • Monitor emergency preparedness and safety procedures. 6. Facility Management • Supervise housekeeping, pantry, horticulture, waste management, and other soft services. • Ensure quality standards are maintained. • Monitor consumption of cleaning materials and equipment. • Coordinate preventive maintenance with technical teams when required. 7. Financial & Cost Control • Monitor operational expenses. • Control overtime and manpower costs. • Ensure timely submission of attendance sheets for payroll. • Support billing and invoice preparation. • Monitor profitability of assigned sites. 8. Reporting Prepare and submit: • Daily Operational Reports • Weekly Reports • Monthly Performance Reports • Incident Reports • Client Visit Reports • Compliance Reports • Manpower Status Reports 9. Business Development Support • Support mobilization of new projects. • Participate in site surveys and transition planning. • Identify opportunities for additional services with existing clients. Required Qualifications • Bachelor's Degree in any discipline (MBA in Operations is preferred). • Diploma/Certification in Security Management or Facility Management is an added advantage. Experience • 5–10 years of experience in Facility Management and Security Services. • Experience in handling multiple client locations. • Knowledge of labour laws and statutory compliance. • Experience in manpower management and client handling. Required Skills • Strong leadership and team management. • Excellent communication and interpersonal skills. • Client relationship management. • Problem-solving and decision-making abilities. • Knowledge of labour laws and compliance. • Report writing and documentation. • Proficiency in MS Excel, MS Word, PowerPoint, and email communication. • Ability to work under pressure and meet deadlines. Key Performance Indicators (KPIs) • Client satisfaction score. • Manpower deployment efficiency. • Employee retention and absenteeism control. • Compliance score during audits. • Incident response and resolution time. • Site inspection and audit performance. • Cost control and budget adherence. • Billing accuracy and timely documentation. Working Conditions • Frequent travel to client sites. • Availability during emergencies and operational contingencies. • Flexible working hours, including weekends or holidays if required. Preferred Industry Experience • Facility Management Companies • Security Services Companies • Integrated Facility Management (IFM) • Industrial Security • Commercial Buildings • Corporate Offices • Hospitals • Educational Institutions • Manufacturing Plants • Government Projects