International Voice Process Executive
IntouchCX
Hyderabad, Telangana, India
Full Time
Work from Office
Night shift
Required skills
International Voice Process
Customer Support
Voice Process
International Calling
Fluent English
Customer Service
BPO
Call Center
Contact Center
US Calling
Communication Skills
Problem Solving
Active Listening
Billing Support
Account Support
Perks & benefits
Performance Incentives, Rewards & Recognition Programs, Provident Fund (PF), Employee State Insurance (ESI), Career Growth Opportunities, Employee-Friendly Work Environment
Job description
IntouchCX is hiring International Voice Support Executives for its Hyderabad office. The role requires handling international customer calls and providing support related to accounts, billing, subscriptions and general inquiries while delivering an excellent customer experience. Responsibilities include resolving customer issues, maintaining accurate records of interactions, following company processes and quality standards, escalating unresolved cases when required, communicating professionally with global customers, and working in rotational night and graveyard shifts. Candidates should possess excellent spoken English, strong customer service orientation, active listening skills, problem-solving ability and preferably 6 months to 2 years of experience in an International Voice Process, BPO, Call Center or Contact Center environment. Educational qualification can be High School, Intermediate or Graduation in any discipline. The company offers performance incentives, rewards and recognition programs, PF, ESI, career growth opportunities and a supportive work environment.
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