Inside Sales Manager

Job Description: We are searching for an engaged telemarketer to boost sales by reaching out to current and possible patients. To this end, the telecaller will be required to obtain lists of individuals' information and guide them to visit the clinic. You should also jot down important notes during conversations to facilitate follow-ups on the CRM. Responsibilities: Will be responsible for handling outbound and inbound calls from the prospects and convert them into confirmed patients who will visit the clinic. Follow up to ensure that appropriate actions were taken on patients' requests. Answer and make calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Attending regular team meetings to clarify progress and performance-related expectations. Maintain the database of the leads regularly, create and Maintain proper records for all calls on the CRM. Contact existing patients as well as new prospective leads using scripts Tele Patient advisor – AK Clinics Understand the specifications of the patients and give them appropriate replies. Address the patients’ uncertainties, grievances, and suggestions on time. Qualifications & Skills: Excellent verbal and written communication in English. Having a pleasing personality, should have a working knowledge of MS Excel & working on the Customer Relationship Management software. Fresher/ More than 6 months of relevant experience in sales & counseling Must be patient, service-oriented, extremely organised, and detail-oriented. Should be patient and have the ability to engage patients in conversation. Timing-9.45am to 7 pm(Flexible Timings) KRA: Will be responsible for handling outbound and inbound calls from the Prospects and convert them into confirmed patients. -70 calls per day on dialer, Outbound, Inbound, Follow-ups, Closure, sales, and 200 calls from the tele advisor and 150 calls from TL with standard protocol 100% coordination with the Manager, Team, and Front-end clinic team Meeting the Walk-in targets at the clinic – Achieve team target of walk-ins per day at clinics & minimum 15% conversion against the new leads Leads follow-up and revenue generation Contact existing patients as well as new prospective leads using scripts - Calling active or old customers to encourage the purchase of items Maintaining the database of the leads regularly, creating and Maintain proper records for all calls on the CRM. Operations Answer and make calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Addressing the patients’ uncertainties, grievances, and suggestions on time. Attending and conducting regular team meetings to clarify progress and performance-related expectations Understand the specifications of the patients and give them appropriate replies - Posing questions to comprehend the client necessities and close sales Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Training Utilizing software, databases, scripts, and tools appropriately. Taking part in training and other learning opportunities to expand knowledge of the company and position Striving to achieve first call resolution and maintain the quality of service and same quality expectation with the team also.