Telesales Manager

Job Description: Will be responsible for handling outbound and inbound calls from the Prospects and convert them into confirmed patients. -70 calls per day on dialer, Outbound, Inbound, Follow-ups, Closure, sales and 200 calls from the tele advisor and 150 calls from TL with standard protocol 100% coordination with the Manager, Team and Front-end clinic team Meeting the Walk-in targets at clinic – Achieve team target of walk-ins per day at clinics & minimum 15% conversion against the new leads Leads follow up and revenue generation Contact existing patients as well as new prospective leads using scripts - Calling active or old customers to encourage the purchase of items Maintaining the database of the leads on a regular basis, create and maintain proper records for all calls on the CRM. Operations Answer and make calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Addressing the patients’ uncertainties, grievances, and suggestions on time. Attending and conducting regular team meetings to clarify progress and performance-related expectations Understand the specifications of the patients and give them appropriate replies - Posing questions to comprehend the client necessities and close sales Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Training Utilizing software, databases, scripts, and tools appropriately. Taking part in training and other learning opportunities to expand knowledge of the company and position Striving to achieve first call resolution and maintain the quality of service and same quality expectation with the team also.