Inside Sales Specialist

Role Purpose: We are looking for a proactive and customer-focused Inside Sales Executive to support business growth by converting enquiries into orders, nurturing customer relationships, and supporting the end-to-end sales process. The role involves working closely with the Sales team to acquire new customers, expand existing accounts, and ensure a smooth post-sales experience. Key Responsibilities 1. Lead & Enquiry Management a. Handle inbound enquiries, prepare quotations, and follow up to close orders. b. Track conversion status (closed, converted, lost) and analyze outcomes for improvement. 2. Customer Relationship Management a. Build and maintain strong relationships with customers to promote repeat business and cross-selling opportunities b. Ensure a positive customer experience throughout the sales cycle. 3. Business Development Support a. Identify and connect with potential customers in academic institutions and industry sectors. b. Support outreach initiatives and market expansion activities. 4. Sales Coordination a. Work closely with Regional/Zonal Sales Managers to support sales activities and customer requirements. b. Coordinate internal teams for pricing, technical inputs, and order execution 5. Order & Documentation Management a. Ensure accurate recording of orders, documentation, and follow-ups. b. Maintain systematic sales records and reports in the company CRM and ERP/SAP 6. Pricing & Negotiation Support a. Assist senior sales team members in rate negotiations and commercial discussions where required. 7. CRM & Data Management a. Maintain and update all sales data, leads, and customer interactions in the company CRM system. b. Ensure data accuracy and timely reporting. Skills & Competencies · Proven ability to close sales orders and meet targets · Experience with CRM tools, MS Excel, and ERP systems (SAP preferred) · Excellent communication skills in English (verbal and written) and Hindi (spoken) · Strong negotiation, interpersonal, and customer-handling skills · Collaborative team player with a proactive and result-oriented approach · High attention to detail and disciplined follow-up skills Education & Experience · Graduate in any discipline · 2 to 5 years of experience in Inside Sales, Business Development, Sales Coordination, Account Management, Customer Service, or similar roles